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Shipping policy

 

Om Tathastu ("we" and "us") is the operator of (www.kidospark.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. GENERAL TERMS

We strive to maintain accurate stock levels on our website.
However, stock discrepancies may occur.

  • If a product is in stock, it will be fulfilled immediately.

  • If an item is out of stock, we will:

    • Dispatch the available items

    • Contact you regarding restocking timeline

    • Offer you the choice of:

      • Waiting for restock, OR

      • Receiving a refund for the unavailable item

2. SHIPPING POLICY

2.1 Shipping Costs

  • Calculated during checkout based on weight, dimensions, and destination.

  • Shipping charges collected during checkout are final and non-refundable.

2.2 Order Processing Time

A. Made-to-Order (Wooden / Bulky Products)

  • Manufacturing time: 15–20 business days (may vary with customization).

  • Dispatch happens only after rigorous QC.

B. Non–Made-to-Order (Ready Stock Products)

  • Processing time: 1–3 business days.

High Volume Periods

During festivals, sales, or high order volume, dispatch may be delayed.

2.3 Transit Time

A. Domestic Shipping

  • Standard delivery: 2–10 days

  • Bulky items may need extra transit time.

B. Expedited Delivery

  • Dispatched via air for faster service.

  • Delhi NCR: 2-day express delivery (starting next working day after order placement).

C. International Shipping

  • Transit may take 4–22 days, varying by courier.

  • Exact estimates shown at checkout.

2.4 Dispatch Schedule

  • Orders are dispatched Monday–Friday during business hours.

  • No dispatches on national holidays.

2.5 Change of Delivery Address

Allowed only before dispatch.

2.6 P.O. Box & Military Addresses

  • P.O. Box shipping only via postal service.

  • Military addresses shipped via USPS international channel.

2.7 Items Out of Stock After Ordering

Out-of-stock items are:

  • Refunded, OR

  • Held for restock upon customer request.

2.8 Delay Beyond Forecasted Delivery

If delivery exceeds expected timeline:

  • Contact customer support for investigation.

Government Restrictions / Lockdowns (e.g., COVID):

  • Delays due to restrictions are not eligible for return/refund based on delayed delivery.

  • During state lockdowns, returns for “not as per expectation” will not be accepted.